Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and InveGlobe Real Estate LLC ("InveGlobe," "we," "us," or "our") regarding your use of our website, mobile application, and related services (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all visitors, users, and others who access or use the Service.

1.1 Agreement Hierarchy

In case of conflict between these Terms and other agreements or policies, the following order of precedence applies:

1. Individual transaction agreements
2. These Terms of Service
3. Privacy Policy
4. Cookie Policy

2. Description of Service

InveGlobe operates an online real estate platform that provides:

2.1 Core Services

• Property search and discovery tools
• Property listing and marketing services
• AI-powered broker assistant and recommendations
• Property comparison and analysis tools
• Appointment scheduling and viewing coordination
• Transaction facilitation and support
• Market insights and analytics

2.2 Service Availability

Our services are primarily focused on the UAE real estate market, particularly Dubai, Abu Dhabi, and surrounding areas. Service availability may vary by location and is subject to local regulations and licensing requirements.

3. Eligibility and Registration

3.1 Age and Capacity Requirements

• You must be at least 18 years old to use our Service
• You must have the legal capacity to enter into binding agreements
• You must not be prohibited from receiving our services under applicable laws

3.2 Account Registration

To access certain features, you must create an account by providing:

• Accurate and complete personal information
• Valid email address and phone number
• Secure password meeting our requirements
• Verification of identity when required

3.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of unauthorized access
• Keeping your account information current and accurate

4. User Obligations and Conduct

4.1 Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You will not:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Upload or transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Use our Service for commercial purposes without authorization
• Interfere with or disrupt the Service or servers

4.2 Prohibited Activities

The following activities are strictly prohibited:

• Fraud, misrepresentation, or deceptive practices
• Harassment, threats, or abusive behavior
• Spam, unsolicited communications, or marketing
• Data mining, scraping, or automated data collection
• Reverse engineering or attempting to access source code
• Creating multiple accounts to circumvent restrictions

4.3 Content Standards

Any content you submit must:

• Be accurate and truthful
• Comply with applicable laws
• Respect intellectual property rights
• Be appropriate and professional
• Not contain malicious code or viruses

5. Property Listings and Information

5.1 Listing Accuracy

While we strive to provide accurate and up-to-date property information, we cannot guarantee:

• The accuracy of all listing details
• Current availability of properties
• Completeness of property descriptions
• Accuracy of pricing information

5.2 Third-Party Listings

Many property listings are provided by third-party sources, including:

• Property developers and owners
• Other real estate agencies
• Multiple Listing Service (MLS) systems
• Public real estate databases

5.3 Listing Modifications

We reserve the right to:

• Remove or modify listings at any time
• Correct inaccurate information
• Update pricing and availability
• Enhance listings with additional information

6. Real Estate Transactions

6.1 Role as Intermediary

InveGlobe acts as an intermediary and platform provider. We:

• Facilitate connections between buyers and sellers
• Provide information and tools to assist transactions
• Offer support and guidance throughout the process
• Do not guarantee the completion of any transaction

6.2 Transaction Requirements

All real estate transactions must comply with:

• UAE Federal Law No. 26 of 2007 (Real Estate Law)
• Dubai Law No. 13 of 2008 (Real Estate Register)
• RERA regulations and guidelines
• Local municipality requirements
• Anti-money laundering (AML) regulations

6.3 Due Diligence

Users are responsible for conducting appropriate due diligence, including:

• Property inspections and valuations
• Title searches and ownership verification
• Legal and financial reviews
• Compliance with financing requirements
• Understanding of all terms and conditions

6.4 Professional Advice

We strongly recommend seeking independent professional advice from:

• Licensed real estate professionals
• Legal counsel familiar with UAE property law
• Financial advisors and mortgage specialists
• Tax consultants for international transactions

7. AI Assistant Services

7.1 AI Capabilities and Limitations

Our AI broker assistant provides:

• Property recommendations based on preferences
• Market insights and analysis
• General real estate information
• Assistance with property searches

7.2 AI Service Limitations

• AI responses may contain errors or inaccuracies
• Information may become outdated
• AI cannot replace professional human judgment
• Service availability may vary

7.3 User Responsibility

When using AI services, you acknowledge that:

• You will verify all information independently
• You understand the limitations of AI technology
• You will not rely solely on AI recommendations
• You will seek professional advice for important decisions

8. Fees and Payments

8.1 Service Fees

Our fees may include:

• Commission on successful property transactions
• Premium subscription fees for enhanced features
• Advertising and listing fees for property owners
• Consultation and advisory service fees

8.2 Payment Terms

• Fees are clearly disclosed before services are provided
• Payments are processed securely through authorized providers
• Refunds are subject to our refund policy
• Late payments may incur additional charges

8.3 Commission Structure

Real estate commissions are:

• Typically paid by the property seller
• Disclosed before transaction commencement
• Subject to negotiation in some circumstances
• Governed by RERA regulations

9. Intellectual Property Rights

9.1 Our Intellectual Property

InveGlobe owns or licenses all intellectual property in our Service, including:

• Website design, layout, and functionality
• Software, algorithms, and AI technology
• Trademarks, logos, and brand elements
• Original content and proprietary databases

9.2 User-Generated Content

When you submit content to our Service, you:

• Retain ownership of your original content
• Grant us a license to use, display, and distribute it
• Represent that you have the right to submit it
• Agree it does not infringe on others' rights

9.3 Respect for Third-Party Rights

We respect intellectual property rights and expect users to do the same. If you believe your rights have been infringed, please contact us with detailed information.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10.1 Data Processing Consent

By using our Service, you consent to:

• Collection and processing of your personal data as described in our Privacy Policy
• Use of cookies and tracking technologies as outlined in our Cookie Policy
• Communication from us regarding our services

10.2 Data Security

We implement appropriate security measures to protect your information, but you acknowledge that no system is completely secure.

11. Disclaimers and Limitations

11.1 Service Disclaimer

OUR SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of accuracy, reliability, or completeness
• Warranties of uninterrupted or error-free service
• Warranties regarding third-party content or services

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INVEGLOBE SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages arising from third-party actions or content
• Damages exceeding the fees paid to us in the preceding 12 months

11.3 Third-Party Services

Our Service may integrate with third-party services. We are not responsible for:

• The availability or functionality of third-party services
• Content or actions of third-party providers
• Privacy practices of third-party services
• Terms and conditions of third-party providers

12. Indemnification

You agree to indemnify, defend, and hold harmless InveGlobe, its officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

• Your use of our Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your negligent or wrongful conduct
• Content you submit or transmit through our Service

This indemnification obligation will survive the termination of these Terms and your use of our Service.

13. Termination

13.1 Termination by You

You may terminate your account at any time by:

• Contacting our customer support
• Using account deletion features (when available)
• Ceasing to use our Service

13.2 Termination by Us

We may suspend or terminate your access immediately without notice if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activities
• Pose a security risk to our Service or users
• Fail to pay required fees

13.3 Effects of Termination

Upon termination:

• Your right to use our Service ends immediately
• We may delete your account and data
• Outstanding obligations survive termination
• Some provisions of these Terms continue to apply

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai, without regard to conflict of law principles.

14.1 Jurisdiction

Any disputes arising from these Terms or your use of our Service shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

14.2 Regulatory Compliance

Our operations are regulated by:

• Real Estate Regulatory Authority (RERA)
• Dubai Land Department (DLD)
• UAE Central Bank (for financial services)
• Other applicable UAE regulatory bodies

15. Dispute Resolution

15.1 Informal Resolution

Before initiating formal proceedings, we encourage you to contact us to seek informal resolution of any disputes.

15.2 Mediation

If informal resolution fails, disputes may be resolved through mediation at the Dubai International Arbitration Centre (DIAC) or another mutually agreed mediator.

15.3 Arbitration

For disputes involving amounts over AED 100,000, either party may elect binding arbitration under DIAC rules, with arbitration conducted in Dubai in English.

15.4 Small Claims

Either party may pursue claims in small claims court for disputes within the court's jurisdiction.

16. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

• Update the "Last updated" date
• Notify users of material changes via email or website notice
• Provide reasonable advance notice when possible
• Post the updated Terms on our website

Your continued use of our Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to changes, you must stop using our Service.